We’d like to say a huge thank you to all of our Guardians who participated in our Guardian survey. Your feedback is crucial to us, and we’ve received some insightful pointers on how we can improve our service.

Here are the areas you told us you’d like us to improve, and how we are going the extra mile to respond to your needs.

  • You told us that you’d like us to improve on our efficiency and communication when dealing with problems. We are taking steps to ensure any problems you may have are dealt with quickly and efficiently, so you can relax knowing everything is taken care of. Check out our 5 ways to contact us if you have a problem. We also have a new website planned for 2018 that will allow you to access an online portal, providing real-time information on your property and account with us.


  • We found that you’d like to hear about new properties in your area- so we’ll be sending out monthly updates on new properties in your area.


We’re committed to solving any issues you may have as soon as we can- but if you feel the service you receive is unsatisfactory, we want to know. That’s why we have a complaints policy in place, so that we are aware of any problems and can address these in good time. Click here to access our complaints policy.


From the Ad Hoc team, thanks again for taking the time to give us helpful pointers around the service we provide.